Refund policy

Returns

STRAIGHT TO THE BULLET POINT

All returns are for store credit only as items are made to order.
Any cancellations or changes must be done within 24 hours of ordering.
Mountain Moverz is not responsible if item is not delivered by a specific date or holiday. Returns and refunds will not be approved in this circumstance.
To be eligible for a return, your item must be unused and in the same condition that you received it.
All bangles and personalized jewelry are not available for return. All changes to your order must be done within 24 hours of ordering.

Gifts cards cannot be refunded

Refunds (if applicable):

With all items being handmade We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
If shipping was free with purchase then you will be responsible for shipping cost associated with returned items.
Merchandise must be returned within 30 days of the fulfillment date.
Merchandise must be unwashed and unworn.
Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
If an item is Ineligible for a Return and it is included, we will have to send back the Ineligible Item to you.(not limited to but including personalized jewelry)
FINAL SALE are NOT eligible for Returns or Exchanges.
All Jewelry is FINAL SALE and NOT eligible for Returns or Exchanges.
Please allow 3-6 business days for return processing.
Once your return is processed, we will email you an E-Gift Card with your store credit that you can use on the website.
Store Credit does not expire.

HOW WILL I RECEIVE MY STORE CREDIT?

Expect an emailed E-Gift Card within 3-6 business days of the delivery of your Return at our shop based on volume of returns. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

HOW DO I INITIATE A RETURN?

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

Our items are handmade to order. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires.

HOW DO I INITIATE AN EXCHANGE?

WHERE DO I SEND MY RETURN/EXCHANGE TO + WHAT DO I INCLUDE?

1107 Powell Lane, Flatwoods, Ky 41139

Please include a simple note with

Order Number
Desired Exchange size (if applicable)